Your room will be available for you to use from 14.00 on the day of your arrival, and the keys must be returned at 12.00 on the day of your departure unless otherwise agreed. If you would like to make sure that you are able to use your room first thing in the morning, please make the reservation for the previous night.
The room will be kept reserved for you until 18.00 on the day of your arrival, unless your arrival time has been otherwise confirmed in advance using a credit card or by the company making the reservation. After 18.00 the hotel retains the right to cancel a reservation which has not been confirmed and to sell the room to another customer.
An individual hotel room reservation can be cancelled without charge by 18.00 on the day before your arrival unless otherwise specified when the reservation was placed. The hotel has the right to charge the customer for the price of the room for one day if the reservation was not cancelled by the deadline. For reservations made using an online system, the cancellation terms used by the relevant booking system will be applied.
You can cancel or change yoru reservation in accordance with our cancellation terms. In order to change a reservation we require the following information
If you have made the reservation using an online system, you must also cancel or request changes through the online system.
Group reservation terms apply to groups of over 10 people. A list of names in the group and their room arrangements must be submitted no later than 14 days before the date of arrival. The group leader and his/her estimated time of arrival should also be marked on the list.
Cancellations for group reservations of groups less than 50 people can be made without charge as follows:
• 100% of the reservation 30 days before the date of arrival
• 50% of the reservation 21 days before the date of arrival
• 25% of the reservation 14 days before arrival