In case of changing or cancelling a room reservation

  • The Flexible Rate reservation can be cancelled without charge by 18.00 local time on the day before your arrival by contacting us by telephone or by e-mail
  • The Advance Purchase Offer or Non refundable reservation the full amount of the reservation will be charged on your credit card shortly after your booking is confirmed. This reservation cannot be canceled nor modified. You may change a reservation free of charge for the year 2020 when the reservation is made latest 01.03.2020 and the dates of stay are in between 19.03.- 13.05.2020. You may change the reservation contacting us by e-mail sales@hotelarthur.fi latest by one day prior to original arrival date. New accommodation dates have to be mentioned when changing the reservation.
  • Due to Finland closing it’s borders in order to prevent the spread of coronavirus you may cancel your Advace Purchase Offer or Non refundable reservation when the reservation is made latest 01.03.2020 and the dates of stay are between 19.03.-13.05.2020 by contacting us by e-mail sales@hotelarthur.fi
  • Difference in price between original reservation and new reservation will be paid at check-in if the new price exceeds the original price. Re-booking that results in a lower price than already paid will not be reimbursed. 
  • For reservations made from online travel agencies or booking sites the rules and regulations of each site will apply and the modifications or cancellations should be handled through them.

Group reservations

  • For changing a group reservation, please contact Sales Department sales@hotelarthur.fi
  • For reservations made from online travel agencies or booking sites the rules and regulations of each site will apply

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