Frequently asked questions

Hotel rooms

What time is the check-in and check-out?

Check-in starts at 14.00 for those guests who have made their reservation directly from the hotel via the hotel website, by e-mail or by telephone. For other booking channels and groups the check-in starts at 15.00. Check-out is latest by 12.00 noon on the day of the departure. If you wish ensure access to your room first thing in the morning, please make the reservation for the previous night.

Is there a luggage room at the hotel?

There is a lockable and free-of-charge luggage room at reception where you can store your luggage at your own risk. The room is not guarded. You may leave your luggage to the luggage room also before check-in.

Is there an internet connection in the rooms?

All the rooms have a WiFi – free of charge for our guests.

Can I bring pets to the hotel?

There are limited number of pet-friendly rooms at Hotel Arthur. Pet-friendly rooms include an additional fee of 10.00 € per night for extra cleaning costs. Please remember to inform us of your pet in advance when making a reservation, which can only be made directly from the hotel. Pets may not be left alone in hotel rooms. The guest is responsible for any additional costs incurred by damage or additional cleaning caused by the pet.

Is smoking allowed?

Hotel Arthur is a 100 % smoke-free hotel and as such, smoking indoors is absolutely forbidden. We will charge 250€ for cleaning expenses if smoking takes place in our rooms. We will also charge extra costs that smoking has caused for example the fire alarm. E-cigarettes are also forbidden. It is forbidden to light candles and open fires.

Are visitors allowed in the hotel room?

The visiting hours end at 21.00, after which only checked-in guests are allowed to stay in the hotel room. We want to offer the chance to as peaceful and quiet a stay as possible to all our guests.

Can I cancel or change my reservation?

  • When booked from our website the reservation can be cancelled without charge by 18.00 local time on arrival date by contacting us by telephone or by e-mail. Please note, that non-refundable reservation can’t be cancelled without charges.

  • For reservations made from online travel agencies or booking sites the rules and regulations of each site will apply and the modifications or cancellations should be handled through them.

Group reservations

  • For reservations made from online travel agencies or booking sites the rules and regulations of each site will apply

Which payment methods are accepted?

We accept Visa, Mastercard, Diners Club, Eazybreak and American Express. For the moment we do not accept cash payments.

Do I need to have a credit card to stay at Hotel Arthur

A valid credit card is required upon check-in. All guests must also present a valid ID upon request.

Is it possible to get an extra bed in the room, and how much does it cost?

Extra beds and children’s beds can only be placed in certain room categories, and their availability and price should be confirmed with the sales service or reception well in advance of the arrival date.


At what time is breakfast served?

Most of the room rates include hotel breakfast. Breakfast buffet is served in our restaurant from Monday to Friday 6.30 – 10.00, on Saturdays, Sundays and public holidays 7.30 – 11.00.

Which payment methods are accepted

We accept Visa, Mastercard, Diners Club, and American Express. For the moment we do not accept cash payments.


Are meeting rooms accessible with a wheelchair?

There is a stair climber for guests using wheelchairs (not suitable for electric wheelchairs) to facilitate access to the conference facilities. Please inform our sales department in advance of any conferences for which a stair climber is needed. Our conference facilities are not accessible, there is no elevator on the conference side of the hotel.

Is there a disabled-access toilet in the hotel?

There are disabled-access toilets on the restaurant and the 4th floor of the hotel (ask for a key at the reception). There are also two disabled-access rooms in the hotel.

Are the hotel rooms accessible?

The hotel has two barrier-free rooms that can be booked by contacting the hotel directly. The door openings of the rooms are 80 cm and 90 cm wide, and there is no room to use a man lift. The width of the elevator door opening is 91 cm.


Where can I park my car?

Hotel Arthur does not have its own parking spaces, but we recommend P-Kluuvi parking hall, located next to the hotel for customer parking. More information about parking.

How do I reach Hotel Arthur from the airport?

To reach Helsinki city center from Helsinki-Vantaa Airport, guests can either take a taxi or use public transportation (local commuter trains or buses) which operate between the airport and the railway station. Hotel Arthur is located just 10 minute walk away form the Central Railway Station. Read more about location.


Can I rent a bike from the hotel?

The hotel doesn’t have it’s own rental bikes but we recommend HSL City bikes. The city bike season will last until 31 October 2022. The nearest bike stations are Varsapuistikko and Kaisaniemenpuisto.

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